Conversation Actions Configuration

This page will walk you through the configuration options for Conversation Actions and show you how to choose the right configuration for this feature.

[info] Prerequisites

Open Conversation Actions Configuration

The conversation actions configuration is available on the Intercom configuration page. To open it

  1. Click the admin drop-down and choose Projects.
  2. Click the project you would like to configure.
  3. In the left sidebar, click on Intercom integration.
  4. On the page switch to the Conversation Actions tab.

Conversation Actions Configuration

Enable/Disable Conversation Actions

By enabling/disabling the checkbox for the feature you can enable/disable the conversation actions feature for the Jira project.

The feature is disabled by default, so make sure you enable it before you start using conversation actions. Please take note of the additional step below if you used Intercom for Jira before December 6, 2017.

[warning] If you used Intercom for Jira before December 6, 2017

If you used Intercom for Jira before December 6, 2017 enabling Conversation actions on Jira projects that have already been connected to Intercom may fail (the checkbox does not check).

This is because your existing Intercom connections do not have permission to create the required Intercom webhook. To fix this please revoke and re-authorize the Intercom connection on your Jira projects as described in Setup a Connection to Intercom.

Configure Create Jira Issue from Intercom

At this time you can choose a default issue type that is used for all issues created via conversation actions.

Choose Default Issue Type

Choose your preferred issue type from the select box. Your choice will be saved automatically.

This feature has no configuration options. The configuration page provides an example on how to use the feature.

Configure Comment ira Issue from Intercom

This feature has no configuration options. The configuration page provides an example on how to use the feature.

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